About

eNerds are a midsize MSP delivering IT ‘peace of mind’ and a one-stop-shop experience capable of helping businesses transition to a modern cloud approach. They offer a full service innovative approach powered by over 45 employees with offices in Sydney, Melbourne and Brisbane. They provide 24×7 services including; Support & Maintenance, Consulting, Cloud Services, Microsoft Solutions, Internet and Procurement. eNerd is considered one of Australia’s premier IT providers and has been a finalist and winner in the ARN ICT Industry Awards from 2009 – 2020, winning SMB Partner of the Year in 2015, 2016, 2017, 2018, 2019 and 2020 and ranked in the Top 10 IT Providers in Australia by MSPmentor in 2019.

The issue

eNerds were manually creating quotes which was time consuming. Finding the information to populate the quote and processing it when it was won was also a manual process. When eNerds migrated to the cloud version of ITQuoter, they were very mindful not to lose any of the functionality they already had, such as automate to billing.

The solution

Using ITQuoter saved eNerds time and the process of producing a quote is fast and efficient. The e-sign feature is excellent and speeds the whole process up. The Supplier feeds are outstanding and show information across multiple suppliers to get best price and availability.

Tristan Warner

CIO and Co-founder
eNerds

“ITQuoter CPQ software enables us to generate simple, effective, good-looking quotes for clients in a matter of minutes. Iwouldn’t hesitate to recommend ITQuoter to other MSPs.”

Why eNerds Chose ITQuoter

eNerds had been using the on-premise version of ITQuoter for a decade. ITQuoter was chosen at the time because they were the most appropriate product for eNerds’s requirements.

eNerds then moved to the cloud version in early 2020. The cloud version is a lot easier to use and was very timely considering the recent events of the pandemic. ITQuoter also has very good integrations.

Business Benefits to eNerds as a result of using ITQuoter

  • The Supplier feeds are excellent and
    show information across multiple
    suppliers to get best price and availability.
  • The cloud version brought with it lots
    of new things. The introduction of the
    proposal builder is ideal for more
    complex quotes.
  • Using ITQuoter saves time and the
    process of producing a quote is fast
    and efficient. The e-sign feature is
    excellent and there is a lot of good
    potential in the product – what it
    does, it does very well. Not requiring a
    server is a huge bonus too.
  • It is also good to be able to speak to
    Richard (Beresford) if required as he is
    a “techie” and not a salesperson!

Key Outcomes

  • End to end the process is quicker
  • Professional and flexible proposals
  • Simplified processes and workflows
  • Good potential for features in the future

As our clients keep telling us: ITQuoter is the cloud-based CPQ software that tech professionals actually want to use

eNerds: Considerations

Tristan Warner gives more details about
eNerds decision to choose ITQuoter:

The eSign off by customers is one of their favourite features – this is much better than before when you would have to send a PDF, print it out, sign it and then scan to send back.

eNerds used to have to produce two separate quotes but now can produce one quote detailing upfront costs and recurring items. This is also really clearly laid out on the quotation document. The clients are also given all the options that they can choose and then approve which is a much more efficient process. Using ITQuoter has allowed the quote to be sent quicker, and the order to be placed quicker. The migration planning from the on premise version to the cloud was quite complicated but the transition was smooth and went very well. The ongoing support is very good.

If you are a business similar to eNerds, if you produce many quotes for customers and have the model of having accounts with distributors, ITQuoter will make your life a lot easier.